At Gulex, we stand behind the quality of every product we make. Our household essentials are built to last, but in the unlikely event of a fault, our free replacement warranty gives you complete peace of mind.

Each verified purchase is covered by our 24-month warranty, which means we’ll replace your item with an equivalent product at no extra cost. It’s our way of ensuring you always enjoy durable, reliable quality from Gulex

Our friendly and efficient customer support team are ready and waiting to answer your questions. You can contact them by emailing support@gulex.co.ukor or via the contact us page on our website.

We offer secure online payment options to make your shopping experience simple and safe. You can pay using Visa, Mastercard, PayPal, or other trusted payment methods available at checkout.

All payments are processed through encrypted systems to protect your personal and financial information. For more details, please see our Privacy Policy.

You can enter your discount code at the checkout – look for the discount field.

Delivery charges within the UK are calculated at checkout based on your location and order size.

We currently do not ship directly to overseas addresses through our website, but international customers can purchase Gulex products worldwide via our Amazon Marketplace.

For orders received before noon, items are despatched on the same day Monday – Friday. Items are sent via Royal Mail with an expected delivery time of 2-3 working days.

You will receive an email notification when your item has been dispatched. If you can’t see one, check your spam folder.

Our deliveries are made by Royal Mail. Should you not be in at the time of delivery, Royal Mail will post a card through your letterbox with details and instructions on how to arrange a collection or redelivery.

Orders cancelled prior to dispatch will receive a full refund and no further charges will be incurred. Orders cancelled when your item has already been dispatched will need to be returned at your own expense. A refund will only be issued on receipt of the item in its original condition, and a deduction will be made to reflect the cost of delivery charges.

All Gulex products are made to the highest standards and designed for long-lasting use. However, if you experience any issues covered by our warranty, we’re here to help.

Please contact us via the Contact Us page. You can also email our support team directly at support@gulex.co.uk with details of your issue and proof of purchase.

Our friendly customer support team is always here to help. You can reach us by emailing support@gulex.co.uk or by using the Contact Us page on our website.
A member of our team will get back to you as soon as possible.

lease return the item to us in its original condition, including any packaging, to the address listed on our Contact Us page.
All return postage costs are the customer’s responsibility. Refunds will be issued once the item has been received and inspected.
Please note that any refund will be reduced by the original delivery charge.

Please get in touch by email at support@gulex.co.uk, or use the contact form on our website. You may also write to us at the following address:
Gulex 
85 Abercromby Avenue
High Wycombe
HP12 3BB
United Kingdom