Privacy Policy
Last updated: [09/10/2025]
Gulex Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.gulex.co.uk) or interact with us in any way.
By using our website, you agree to the practices described in this policy.
1. Who We Are
This website is owned and operated by Gulex Ltd, registered in England and Wales.
Company Number: 11324535
Email: support@gulex.co.uk
We are the “data controller” of the personal information we collect about you.
2. Information We Collect
We may collect and process the following types of information:
Personal information: your name, email address, phone number, billing and delivery addresses, and payment details when you place an order or contact us.
Non-personal information: such as your browser type, IP address, operating system, and site usage data, collected via cookies or analytics tools.
Marketing preferences: information about how you wish to receive marketing communications from us.
3. How We Use Your Information
We use your data to:
Process and fulfil your orders.
Manage your account and communicate about purchases or enquiries.
Improve our website, services, and products.
Send you updates or promotions (only if you’ve opted in).
Detect and prevent fraud or misuse of our website.
Comply with legal and regulatory obligations.
We only collect information necessary for these purposes and process it under the lawful bases of contract, legitimate interest, or consent under the UK GDPR.
4. Payment Information
We do not store or have access to your full payment details. All payments are securely processed by our approved third-party payment providers. Your card or PayPal information is handled in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
5. Cookies and Analytics
Our website uses cookies to improve your browsing experience and analyse site performance. Cookies help remember your preferences and allow us to understand how visitors use our website.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect website functionality.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Typically, order and account information is retained for up to seven years in line with UK tax and record-keeping laws.
7. Data Sharing and Disclosure
We may share your information with:
Our employees and trusted service providers who help operate our business (e.g., couriers, payment processors).
Professional advisers such as accountants, legal advisors, or insurers.
Law enforcement or government authorities when required by law.
We will never sell your personal data to third parties for marketing purposes.
8. International Data Transfers
Some of our third-party providers may process data outside the UK or EEA. When this occurs, we ensure appropriate safeguards are in place (such as the UK’s International Data Transfer Agreement) to keep your data protected.
9. Your Rights
Under UK data protection law, you have the following rights:
Access – request a copy of your personal data.
Correction – ask us to correct any inaccurate or incomplete information.
Erasure – request deletion of your data (“right to be forgotten”).
Restriction – limit how we process your data.
Objection – object to certain processing, such as marketing.
Portability – request transfer of your data to another organisation.
To exercise any of these rights, email us at support@gulex.co.uk.
We may need to verify your identity before processing your request.
10. Data Security
We use technical and organisational measures to keep your data secure, including encryption, secure servers, and limited staff access.
While we take every reasonable step to protect your information, please note that transmission of data over the internet is not entirely risk-free.
11. Children’s Privacy
Our website and products are not intended for children under 18 years of age. We do not knowingly collect data from minors. If we learn that we have received data from someone under 18 without consent, we will delete it promptly.
12. Updates and Complaints
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
Please check this page periodically for the latest version.
If you are unhappy with how we handle your personal data, please contact us first at support@gulex.co.uk so we can resolve your concern.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
