Terms & Conditions

These Terms and Conditions govern your use of the Gulex website (www.gulex.co.uk) and your purchase of products from Gulex. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

Please read them carefully. Gulex reserves the right to amend these Terms at any time. Any changes will be posted on this page and will apply immediately once published. We recommend checking this page regularly to stay informed of any updates.

This website is owned and operated by:
Gulex Ltd
Registered in England and Wales
Company Number: 11324535.
Registered Office: 85 Abercromby Avenue,
High Wycombe,
HP12 3BB,
United Kingdom
Email: support@gulex.co.uk

2. Products and Descriptions

We make every reasonable effort to ensure that product descriptions, images, and specifications are accurate and up to date. However, colours, sizes, or packaging may vary slightly from those shown due to manufacturing changes or display differences.

All descriptions and prices are provided in good faith, but errors may occasionally occur. In such cases, we will contact you to confirm whether you wish to proceed with or cancel your order.

3. Prices and Payment

All prices are shown in Pounds Sterling (£) and include VAT (where applicable).

We accept secure online payments via Visa, Mastercard, PayPal, and other approved methods displayed at checkout. Orders will not be dispatched until payment has been authorised and received in full.

If a pricing error occurs, we reserve the right to cancel any order placed at the incorrect price and refund any payment received.

4. Delivery

Delivery charges and estimated times are shown at checkout.
We currently deliver within the United Kingdom and also sell internationally via our Amazon Marketplace.

Delivery dates are estimates only. Gulex is not liable for delays caused by circumstances beyond our control (such as courier issues, weather conditions, or strikes).

5. Returns and Refunds

You have the right to return most new, unused items within 14 days of receipt in accordance with the Consumer Contracts Regulations 2013.

Returned products must be in their original condition and packaging.
Please see our full Return Policy for instructions or contact support@gulex.co.uk for assistance.

All return postage costs are the customer’s responsibility unless the item is faulty or incorrect. Refunds will be processed once the returned item is received and inspected. Delivery charges are non-refundable.

6. Warranty

All Gulex products are manufactured to high standards and are covered by a 24-month replacement warranty from the date of purchase.

If you experience any issue with your product, please contact our customer service team via the Contact Us page or email support@gulex.co.uk with proof of purchase. We will arrange a suitable replacement or repair where applicable.

7. Intellectual Property

All content, trademarks, images, and product designs displayed on www.gulex.co.uk are the property of Gulex Ltd or its licensors and are protected by applicable intellectual property laws.
You may not copy, reproduce, or use any material from this website without prior written consent from Gulex.

8. Third-Party Links

Our website may include links to external websites such as social media or partner platforms. Gulex is not responsible for the content, privacy practices, or accuracy of any third-party site.
Accessing such sites is at your own risk.

9. Limitation of Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under UK law.

To the fullest extent permitted by law, Gulex Ltd shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use this website or its products.

10. Privacy and Data Protection

Your personal information is processed in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
For more details, please refer to our Privacy Policy.

11. Termination or Suspension

Gulex reserves the right to suspend or terminate access to the website if we reasonably believe you have breached these Terms or engaged in fraudulent activity. Any outstanding payments will remain payable.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

If you have any questions or concerns about these Terms, please contact us at:
📧 support@gulex.co.uk
or via our Contact Us page.